Useful contacts
Business and asset value enquiries
For new business and asset value enquiries, please contact your Business Development Manager.
Solar Panels & Battery Storage (Distributed Generation)
All enquiries relating to solar PV, battery storage, and other distributed generation (DG) installations must be submitted through our dedicated Distributed Generation Portal.
You can access the portal using the Distributed Generation button at the top of this page.
Please note that there is no dedicated DG email inbox – all applications and queries must be submitted via the portal.
Alternatively, please contact our support team on 03300 587 440 (Option 3) during regular business hours.
Electric Vehicle Charge Points (EVCPs) & Heat Pumps
For EV charge point and heat pump applications, please email:
Please see below for your Regional contacts
Useful contacts
complaints@lastmile-uk.com – If there is anything you are unhappy about that you would like to raise with us. To see our complaints policy, click here
CSEP-POCRequests@lastmile-uk.com – If you are wanting a gas or electric point of connection or to connect a property to the existing network
lct@lastmile-uk.com – For any Electric Vehicle Charge Point or Heat Pump queries, applications or notifications.
Linesearchbeforeudig.co.uk – If you want to find out whether Last Mile has any infrastructure and networks in an area.
Electricityinfo@lastmile-uk.com – For information relating to who your electricity supplier is, capacity increase or decrease, postal address updates to Ecoes, bilateral connection agreements, customer connection agreements, electricity charging, statement enquiries, DUOS invoicing queries
sparegistrations@lastmile-uk.com – For information relating to who is your gas supplier is, postal address updates to Xoserve, new market participants, flow requests (ONJOB/ONUPD/AES), transportation/metering invoice queries, gas charging statement enquiries
Please note, if you are a letting agent wanting to advise that a tenant has moved out to provide meter reads or update billing details, this information should be provided to the Energy Supplier rather us as the network owner.
Your Regional Contact
Our Sales Team
Our Business Development Managers and Internal Account Managers are here to help ICPs across the UK get access to competitive asset values as well as to provide guidance and assistance on our processes in order to ensure the utility networks are designed and built to the highest of industry standards, making them suitable for asset adoption.
They work alongside dedicated teams of technical admin, design engineers, asset coordinators and commercial analysts, offering a single point of contact, ensuring the project is managed from inception to completion.
They are on hand to provide a bespoke level of service no matter how many utility connections are on your development, and with a wealth of industry knowledge they are ideally placed to help you every step of the way:
Kym Milne,
Business Development Manager North
Kimberley.Milne@lastmile-uk.com
07468 708 965
Amy Steed,
Business Development Manager South
Amy.Steed@lastmile-uk.com
0785 692 6449
Our Asset Coordinators
We have a team of national asset coordinators, working on behalf of Last Mile Asset Management, who inspect the assets and determine if they have been built and installed to the highest of standards and are fit for adoption by the asset owner, Last Mile Gas or Last Mile Electricity.
Our asset coordinators are supported not only by a technical team at Last Mile but also work in partnership with the host DNO’s to ensure that the all of the network infrastructure is robust, reliable and complies to industry specification.
Once approved and adopted, our asset coordinators are also involved with maintaining the networks and assist with the coordination of repairs, faults, emergency outages as well as regular maintenance and inspections.
Electricity
Gas
Water
Chris Diamond – Senior Asset Inspector (Scotland)
Martin McGiff – Asset Inspector (Scotland)
Glenn Hornby – Senior Asset Inspector (North England)
Glenn Smith – Asset Inspector (North England)
Simon Hanson – Asset Inspector (Midlands)
Andrew Hanson – Asset Inspector (Midlands)
James Ettenfield – Asset Inspector (South)
Dean Flood – Asset Inspector (South)
Allan Reid – Asset Inspector (Scotland)
Paul Sutherland – Asset Inspector (North England)
Ray Jones – Asset Inspector (Midlands)
John Hards – Asset Inspector (South)
Alex Meades – Project Manager (North)
Mark Bradner- Asset Inspector (Midlands/South)
Accessibility: Speech and/or Hearing Impaired
Relay UK
Relay UK helps people with hearing or speech difficulties communicate with anyone over the phone using the national relay service.
Simply dial:
- 18002 before the phone number if you want the relay assistant to convert your typed text into speech for the hearing person on the other end.
- 18001 before the phone number if you want to receive speech‑to‑text.
Further information can be found here: About Relay UK | Relay UK
