Emergency Information

Network Emergencies

At Last Mile, Health and Safety is our first priority is when it comes to the design, build, operation and maintenance of our multi-utility networks. We are regulated by OFGEM and have a responsibility to provide high standards, so you can be assured that we aim to minimise any disruption to the supply of Electricity and Gas to your homes and businesses.

We have a team of emergency support professionals here to offer you advice and reassurance if you are in need of assistance.

Electricity Emergency

In the event of a power cut or electricity emergency, simply call the National Emergency number 105 from your landline or mobile phone*.

In addition to the 105 National Emergency number, you can call our own Electricity Emergency number which is 0800 804 8688.

*105 is a free service for people in England, Scotland and Wales and you can call the number from most landlines and mobile phones.

To find out more, visit powercut105.com

You can find further information here: Dealing with power cuts

For a copy of the Last Mile complaints procedure click here.

Gas Emergency

If you smell gas or have another gas emergency, please call 0800 111 999.

For a copy of the Last Mile complaints procedure click here.