Unplanned incidents or emergencies
In the event of any unplanned incidents or reporting of emergencies or matters relating to public health, domestic household and non-household customers should be directed to our Operational Contact Centre on the number below where our team will be able to deal with contracts 24 hours a day, 365 days a year
Emergencies
Call our 24-hour helpline if you have an emergency
Tel: 0330 111 2014
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